Responsible Gaming

Last Updated: November 14, 2024

Our Commitment to Responsible Gaming

At Elyndroshaven, we are committed to promoting responsible gaming practices and ensuring that our services remain a source of entertainment, not harm. We believe gaming should be enjoyable, safe, and conducted within sensible limits. This page provides information, tools, and resources to help you maintain control over your gaming activities.

Understanding Responsible Gaming

Responsible gaming means enjoying our services in a balanced way that doesn't negatively impact your life, relationships, finances, or wellbeing. The vast majority of people enjoy gaming responsibly as a form of entertainment, but it's important to recognise when gaming might be becoming problematic.

✓ Signs of Healthy Gaming

  • Gaming as one of many leisure activities
  • Staying within predetermined time and money limits
  • Stopping when you planned to stop
  • Maintaining balance with other responsibilities
  • Viewing gaming as entertainment, not income

⚠ Warning Signs to Watch For

  • Spending more time or money than intended
  • Gaming to escape problems or negative feelings
  • Borrowing money to fund gaming activities
  • Neglecting work, family, or social obligations
  • Feeling anxious or irritable when not gaming

Self-Assessment Questions

Ask yourself these questions honestly to evaluate your gaming habits:

  • Do you spend more time or money on gaming than you originally intended?
  • Have you tried to cut down or stop gaming but found yourself unable to?
  • Do you think about gaming frequently when you're not actively engaged in it?
  • Have you lied to family or friends about the extent of your gaming?
  • Do you use gaming as a way to escape from problems or relieve negative emotions?
  • Have gaming activities caused you financial difficulties?
  • Have you neglected work, education, or family responsibilities because of gaming?
  • Have relationships been damaged due to your gaming habits?
  • Do you feel restless, irritable, or anxious when trying to reduce gaming?
  • Have you engaged in illegal activities to finance your gaming?

If you answered "yes" to several of these questions, you may be developing or experiencing gaming-related problems. We strongly encourage you to seek support using the resources provided below.

Tools for Safer Gaming

We provide various tools to help you maintain control over your gaming activities:

1. Deposit Limits

Set daily, weekly, or monthly limits on the amount you can deposit into your account. This helps you control your spending and ensures you never deposit more than you can afford.

  • How it works: Once set, you cannot exceed this limit during the specified period
  • Changes: Decreases take effect immediately; increases have a 24-48 hour cooling-off period
  • Recommendation: Set limits based on your disposable income, never essential funds

2. Time Limits & Session Reminders

Configure alerts to remind you how long you've been gaming or set maximum session durations.

  • Session alerts: Receive notifications after a specified time period (e.g., every 30 minutes)
  • Reality checks: Regular prompts showing your current session duration and activity
  • Session limits: Automatically log out after reaching your predetermined time limit

3. Loss Limits

Set a maximum amount you're willing to lose over a specific period. Once reached, you won't be able to place further activities until the period resets.

  • Available on daily, weekly, or monthly basis
  • Calculated as deposits minus withdrawals
  • Cannot be increased or removed during an active period

4. Cooling-Off Periods (Take a Break)

Temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or longer if needed.

  • During this time, you cannot access your account or place activities
  • Cooling-off periods cannot be reversed once activated
  • Your account will automatically reactivate after the specified period
  • Useful when you feel you need a break to reassess your gaming habits

5. Self-Exclusion

Permanent Account Closure Option

Self-exclusion allows you to close your account for a minimum period of 6 months up to 5 years, or permanently. This is a serious commitment designed for individuals who recognise they have lost control over their gaming.

  • During exclusion: You cannot access your account, create new accounts, or participate in any gaming activities
  • Cannot be reversed: Self-exclusion periods cannot be cancelled or shortened once activated
  • Withdrawal of funds: You can request withdrawal of any remaining balance
  • Marketing: You will be removed from all marketing communications

To self-exclude, please contact our customer support team at hello@elyndroshaven.co.uk or use the self-exclusion option in your account settings.

6. Activity History & Statements

Access detailed records of your gaming activity, including:

  • Transaction history (deposits, withdrawals, activities placed)
  • Session duration and frequency
  • Win/loss summaries
  • Account balance changes over time

Regularly reviewing your activity can help you stay aware of your gaming patterns and spending.

Multi-Operator Self-Exclusion Schemes

In addition to our self-exclusion options, you can register with national self-exclusion schemes that cover multiple operators:

GAMSTOP (UK)

Free national self-exclusion scheme for online gaming in the UK. Register once to be excluded from all participating operators for 6 months, 1 year, or 5 years.

Visit GAMSTOP

GamCare

Leading UK provider of free information, advice, and support for anyone affected by problem gaming. Offers counselling services and self-help tools.

Visit GamCare

Protection for Vulnerable Individuals

Underage Gaming Prevention

Gaming is strictly prohibited for individuals under 18 years of age. We take underage gaming very seriously and have robust age verification processes in place.

  • All new accounts undergo age verification checks
  • We may request additional documentation to verify age
  • Accounts suspected of being used by minors are immediately suspended
  • We encourage parents to use parental control software and monitor online activities

Financial Vulnerability

We take steps to identify and protect financially vulnerable customers, including:

  • Monitoring for patterns of excessive or problematic gaming behaviour
  • Conducting affordability assessments when necessary
  • Offering assistance and referring to support services
  • Implementing account restrictions or closures when appropriate

Get Help & Support

If you're concerned about your gaming or someone else's, help is available. These organisations provide free, confidential support:

Organisation Services Contact
GamCare Free helpline, online chat, counselling, support groups Helpline: 0808 8020 133 (24/7)
Web: www.gamcare.org.uk
BeGambleAware Information, advice, treatment services Helpline: 0808 8020 133
Web: www.begambleaware.org
Gamblers Anonymous Peer support meetings (online and in-person) Web: www.gamblersanonymous.org.uk
National Gambling Helpline Confidential advice and support Helpline: 0808 8020 133 (24/7)
Web chat: Available on BeGambleAware website
Gordon Moody Association Residential treatment programmes, counselling Phone: 01384 241 292
Web: www.gordonmoody.org.uk

Support for Family & Friends

Gaming problems don't just affect the individual – they impact families and loved ones too. If someone you care about has a gaming problem, support is available for you as well:

  • GamAnon: Support groups for friends and family of problem gamblers - www.gamanon.org.uk
  • GamCare: Advice and support for affected others - 0808 8020 133

Tips for Responsible Gaming

✓ DO:

  • Set a budget and stick to it
  • Only use money you can afford to lose
  • Take regular breaks from gaming
  • Keep gaming as entertainment, not a way to make money
  • Balance gaming with other activities
  • Be honest with yourself about your gaming
  • Use the tools and limits available
  • Seek help early if you're concerned

✗ DON'T:

  • Chase your losses
  • Gamble with money needed for essentials
  • Borrow money to fund gaming
  • Gamble when upset, stressed, or depressed
  • Use gaming as a way to escape problems
  • Let gaming interfere with work or relationships
  • Ignore warning signs of problem gaming
  • Keep your gaming a secret from loved ones

Our Responsible Gaming Commitments

We are committed to:

  • Providing clear, accessible information about responsible gaming
  • Offering effective tools to help customers stay in control
  • Training our staff to identify and respond to problem gaming indicators
  • Preventing underage access through robust age verification
  • Ensuring marketing is socially responsible and not targeted at vulnerable groups
  • Supporting research and treatment services for gaming-related harm
  • Collaborating with regulators and harm prevention organisations
  • Regularly reviewing and improving our responsible gaming practices

Contact Our Responsible Gaming Team

If you have questions about responsible gaming, need help activating tools or limits, or want to discuss concerns about your account, please contact us:

Our responsible gaming team is trained to handle sensitive matters with discretion and respect. All communications are treated confidentially.

Remember: Gaming Should Be Fun

When gaming stops being fun and starts causing stress, financial problems, or relationship difficulties, it's time to take action. Don't hesitate to reach out for support – recognising you need help is a sign of strength, not weakness. Recovery is possible with the right support.

Regulatory Compliance: This page has been prepared in accordance with UK Gambling Commission requirements for licensed operators. We are committed to upholding the highest standards of player protection and social responsibility.